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Privacy Error When Visiting Certain Pages
If you’re seeing a “Privacy Error” when trying to access passport details on our website (e.g., “Your connection is not private” or “NET::ERR_CERT_AUTHORITY_INVALID”), this typically relates to an issue with SSL certificate validation.
If you’re on a work or government-issued device, your IT policy may be blocking certificate validation. Contact your IT department or try accessing our site from a personal device.
Below are steps you can take to resolve this issue:
Common Symptoms
- Error messages when accessing https://www.peninsulavisa.com
- Occurs across multiple browsers (Chrome, Microsoft Edge)
- Affects multiple devices on the same network
- Pages fail to load due to a certificate warning or privacy notice
Recommended Steps to Resolve the Issue
1. Refresh the Page
Sometimes, your browser may temporarily fail to verify the SSL certificate. Try:
- Pressing Ctrl + Shift + R (or Cmd + Shift + R on Mac) to hard-refresh the page.=
2. Clear Browser Cache and Cookies
Old or corrupted browser data can interfere with certificate verification.
In Chrome or Edge, go to:
Settings > Privacy and Security > Clear Browsing Data
Select “Cached images and files” and “Cookies and other site data,” then click Clear Data.
3. Check Your System Date and Time
An incorrect computer date/time can cause SSL certificate errors.
- Make sure your device clock is set to automatic and matches your current time zone.
4. Try Incognito or Private Mode
Open the site in Incognito (Chrome) or InPrivate (Edge) mode to bypass cached settings and extensions.
5. Disable Browser Extensions
Some browser security or privacy extensions (like ad blockers or VPN tools) may block SSL certificate validation.
- Try temporarily disabling extensions and reloading the site.
6. Switch to a Different Network
If this issue occurs on multiple devices using the same Wi-Fi, it could be a network-related SSL proxy or firewall issue. Try:
- Connecting to a different Wi-Fi network or using mobile hotspot
- Restarting your router
Is Peninsula Visa’s Website Secure?
Yes. Our website uses industry-standard SSL encryption and is protected with a valid certificate. However, local device or network settings may sometimes interfere with secure connection validation.
Disclaimer: Peninsula Visa does not control browser behavior or third-party device settings. The steps above are provided for general guidance. If your browser continues to flag certificate errors on other websites as well, we recommend contacting a trusted IT professional.